Formation of depressions due to body pressure
After 1 year of use, a local reduction of up to 1.5 cm may occur in the height of the mattress and/or topper (depressions due to body pressure); this is a normal occurrence and this loss of height is not covered by the warranty. After 5 years of use, a local loss of height (depressions due to body pressure) of up to 2.0 cm is a normal occurrence. This means that any complaints of depressions due to body pressure which are greater than this are not covered by the warranties.
Deviations in the nominal length, width and height of mattresses and top mattresses have a tolerance of + 1 or – 1 cm; any deviations within this tolerance are not covered by the warranties. This method is based on the NEN-EN 1334 standard. If the buyer is a natural person who is not acting in pursuance of a profession or business, the rights he or she is entitled to claim under the warranty accrue to the buyer without prejudice to the rights or claims which are granted him or her by law.
Exchange guarantee for mattresses
It is possible that after several weeks you are still not satisfied with your Auping mattress(es). If that is the case, you may utilize the Auping exchange guarantee. This guarantee only applies to non-upholstered mattresses with removable ticking:
- Cresto Visco
- Maestro Visco
Terms and conditions:
Up until 30 days after the delivery of your mattress by the Auping shop, you can take advantage of the exchange guarantee. To do this, contact the Auping shop where you purchased the mattress(es). It is only possible to change the hardness of the mattress(es), not the model. The Auping shop is free to charge you call-out charges/transport costs. The exchange guarantee does not apply to showroom models. In more than 80% of the cases, we exchange the mattress core, “the heart” of the mattress. The old core is then recycled due to hygiene considerations. The cores of some of the mattress models cannot be separately exchanged; these mattresses are completely recycled. Almost 100% of the mattresses and mattress cores can be reused as new metal, insulation material or judo mats.